Shipping Policy

Processing Time

Orders are processed and prepared for shipment within 3-5 business days of your order being placed. Business days exclude weekends and major holidays.

During high-demand periods, processing may take slightly longer. If a significant delay is expected, we'll contact you by email.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on the weight of your order and your delivery address.

Standard ground delivery typically arrives within 5-10 business days after your order has processed and shipped. Actual delivery times depend on the carrier and your distance from our shipping origin in Watford City, North Dakota.

Shipment Confirmation & Tracking

You'll receive an order confirmation when you check out and a shipment confirmation email with tracking information once your order ships. Use the tracking link to follow your package every step of the way.

Destinations

We currently ship within the United States. If you're outside our shipping area and would like to arrange an order, contact us and we'll do our best to help.

Damaged in Transit

Inspect your delivery on arrival. If the outer packaging is damaged or an item arrives damaged, contact us within 7 days with your order number and photos of the item and packaging. We'll work with the carrier on the claim and get the issue resolved with a replacement or refund.

Address Accuracy

Please double-check your shipping address at checkout. Capstone Optics is not responsible for orders delayed or lost due to an incorrect address entered by the customer. If a package is returned to us because of an address error, reshipping costs may apply.

Questions

Questions about shipping? Email legal@capstoneoptics.com or reach us through our contact page.