Return & Refund Policy

Overview

LD Designs LLC (DBA Capstone Optics) wants you to be satisfied with every purchase. If something isn't right, most items purchased from capstoneoptics.com can be returned within 30 days of delivery for a refund to your original payment method.

This policy applies to purchases made directly through our website. For purchases made through an authorized dealer, please contact that dealer directly.

What Can Be Returned

To be eligible for a return, an item must be unused, unmounted, and in its original packaging with all accessories, manuals, and documentation included. Proof of purchase (order number or receipt) is required.

The following cannot be accepted for return: items that have been mounted, fired, or otherwise used; items returned after the 30-day window; and any item marked as final sale at the time of purchase.

How to Start a Return

Email Support@capstoneoptics.com or use the contact page on our website with your order number and a brief description of the issue. We'll reply with return instructions and a return authorization.

Please do not ship items back without a return authorization - unauthorized returns may be refused or delay your refund.

Return Shipping

Unless your item arrived damaged, defective, or incorrect, return shipping is paid by the customer. We recommend using a trackable shipping method and, for higher-value optics, purchasing shipping insurance. Capstone Optics is not responsible for items lost or damaged in return transit.

Damaged or Defective Items

If your order arrives damaged or an item proves defective, contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or a full refund, including any shipping charges, at no cost to you.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-7 business days.

Original shipping charges are non-refundable unless the return is the result of our error. Depending on your card issuer, it may take an additional billing cycle for the refund to appear on your statement.

Exchanges & Cancellations

Need a different model instead? Start a return as described above and place a new order - that's usually the fastest way to get the optic you want.

Orders can be canceled for a full refund any time before they ship. Once an order has shipped, use the standard return process.

Questions

Questions about a return or refund? Email Support@capstoneoptics.com or reach us through our contact page. We're located in Watford City, ND 58854, USA.